What does wagering mean?
Wagering refers to the process of betting bonus funds a specific number of times before they can be withdrawn as cash. It is a requirement that ensures bonus credits are used for gameplay rather than immediate withdrawal. The specific multiplier for each offer is found in the detailed terms of that promotion.
Why can't I withdraw my bonus?
Bonus funds are typically locked until the wagering requirements associated with that specific offer are fully met. Until the required playthrough is completed, the funds remain in your bonus balance and cannot be transferred to your withdrawable cash balance.
Why did my balance drop when I claimed an offer?
This often happens if a bonus replaces a previous one or if you have switched from cash balance to bonus balance. In some cases, if a bonus expires or is cancelled, the remaining bonus funds are removed from the account. Always check your account history for specific details.
Do all games count equally?
No, different games contribute different percentages toward wagering requirements. Slots usually contribute the most, while table games and live dealer games often contribute significantly less due to their lower house edge. Check the game weighting section of each offer's terms.
Can I hold two bonuses at once?
Generally, platforms allow one active bonus at a time. Activating a new offer may void the remaining balance and progress of a previous one. Please refer to the general terms and conditions or the specific promotion rules to see if bonuses can be stacked.
What happens when a bonus expires?
If the wagering requirements are not completed within the specified timeframe, the bonus funds and any winnings generated from them are typically removed from your account. Expiration periods are clearly listed in the terms of each specific offer.
Can I cancel a bonus?
Most platforms allow you to cancel an active bonus, but doing so usually results in the immediate forfeiture of the bonus funds and any winnings accrued from them. This is often done by players who wish to withdraw their original cash deposit without meeting wagering rules.
Where do I check my wagering progress?
You can typically track your progress through the 'Promotions' or 'Bonus' section of your personal account dashboard. This area displays how much you have wagered and how much remains to be bet before the funds become withdrawable.