How do I claim a promotion?
To claim a promotion, first log in to your account and visit the Promotions section. Browse the active offers, select the one you want, and read the specific terms carefully. Most offers require you to click an 'Opt-in' or 'Claim' button before making a deposit or placing a bet to ensure the bonus is correctly tracked and applied to your balance.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in before the deposit was made. Many promotions require a manual activation step. Other possibilities include using a payment method that is excluded from that specific offer or not meeting the minimum deposit requirements. Always check the terms link associated with the offer to verify the qualifying conditions.
Can I use two promotions at once?
Generally, most promotional offers are designed to be used individually. Attempting to activate a second promotion while another is still active may either block the new offer or cancel the existing one. You should check the 'stacking' rules in the specific terms of each offer to see if they are compatible or must be completed sequentially.
Where do I check the terms for a specific promotion?
Every active offer in your account's promotion section has a direct link to its specific terms and conditions. We strongly recommend clicking this link before opting in, as it contains the legally binding details regarding wagering, qualifying games, and maximum limits that apply to that particular promotion.
Are promotions available on mobile?
Yes, all promotions available on the desktop site are also accessible via the mobile browser and the official app. The process for claiming, opting in, and tracking your progress is identical across all devices, ensuring a seamless experience whether you are playing on a smartphone, tablet, or computer.
What happens if I forget to opt in?
If you complete a qualifying action, such as a deposit, without first opting into the promotion, the bonus typically cannot be applied retroactively. This is why the opt-in step is critical. We advise players to always visit the Promotions page immediately after logging in to secure any available offers before funding their account.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a bonus through your account settings or by contacting support. However, be aware that cancelling a promotion often results in the loss of any winnings generated from the bonus funds and any remaining bonus balance. Check the terms of the specific offer for the cancellation policy.
How do I find out when new promotions are released?
The best way to stay updated is to check the Promotions section of your account regularly. Additionally, keep an eye on your registered email and the notification center within the app. New offers are frequently added to suit different player styles and game categories, so frequent checks ensure you never miss an opportunity.